Standard response time for support is within one business hour (Mon-Fri, 9-5pm ET, excl. holidays).
During Extended Hour Support, in rare cases and depending upon availability of support engineers, Pantek may advise you to purchase this RUSH service in order to provide support within one hour, 24/7. Otherwise, in these cases response time during Extended Hour Support may only be available as "best effort".
The RUSH service charge is in addition to normal hourly charges, and is applied on a per incident basis.
Emergency Service - Work will begin within one (1) hour (24/7)
|$250.00 USD One Time|
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