This process is in place to verify that cancellations come from an authorized person. Service can not be canceled by phone, e-mail, or Help Desk request.
*Services can only be cancelled from the Customer Portal.
*You must be logged in to your account to request a cancellation.
- Click "Manage My Cloud". It is the far right button of the four buttons on the home page. This will take you to the list of your products and services
- All your product and services will be listed
- Select the service you wish to cancel by clicking "View Details"
- To search for your product, use the search box in the dark blue bar under "My Products & Services"
- Select that service by clicking the green "Active" button
- On the left hand menu, under "Actions", select "Request Cancellation"
- Please provide a brief explanation for cancellation.
- Select when you want the cancellation to take effect
- Click the red "Request Cancellation" button.
Metisentry Staff will be notified of your request and your account will be updated appropriately.